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Article in The Rochester Democrat and Chronicle
Commitment To Excellence Service Award Program
APPLIES TO: Canada, United States
AppleCare is pleased to announce a quarterly Commitment To Excellence award program for itsApple Authorized Service Provider (AASP) ship-to locations in Canada and the United States.The Commitment To Excellence award program seeks to recognize consumer and higher educationAASPs on a quarterly basis for their accomplishments in the AppleCare Service Excellence (ACSE)program.To be eligible for the award, consumer AASPs with a minimum weekly repairvolume of five (5) ACSE eligible repairs must maintain an average ACSE multiplierof 160 percent. Higher education AASPs must maintain an average ACSEmultiplier of 160 percent with a minimum weekly repair volume of four (4) ACSEeligible repairs. Eligibility is based on each individual ship-to location.*For Apple's first fiscal quarter of 2008, 125 AASP ship-to locations will receive aCommitment To Excellence program award. A perpetual award plaque will bemailed to each award recipient by the end of February. Providers with multiplelocations will receive a plaque for each eligible ship-to location. Congratulations to all our awardrecipients!A quarterly award plate or plaque will be mailed out each quarter to eligible locations that have metthe Commitment To Excellence program award criteria.AppleCare recommends that the detailed ACSE program information available via AppleCare ServiceSource be reviewed. The information includes FAQs, job aids, and webcasts that describe the ACSEprogram and provide insight into best practices for achieving high-scoring metrics. Please reviewthis material and take steps now to implement best practices to earn a Commitment To Excellenceaward for Apple's second fiscal quarter of 2008.* AppleCare, at its sole discretion, reserves the right to determine award eligibility.
APPLIES TO: Canada, United States
AppleCare is pleased to announce a quarterly Commitment To Excellence award program for itsApple Authorized Service Provider (AASP) ship-to locations in Canada and the United States.The Commitment To Excellence award program seeks to recognize consumer and higher educationAASPs on a quarterly basis for their accomplishments in the AppleCare Service Excellence (ACSE)program.To be eligible for the award, consumer AASPs with a minimum weekly repairvolume of five (5) ACSE eligible repairs must maintain an average ACSE multiplierof 160 percent. Higher education AASPs must maintain an average ACSEmultiplier of 160 percent with a minimum weekly repair volume of four (4) ACSEeligible repairs. Eligibility is based on each individual ship-to location.*For Apple's first fiscal quarter of 2008, 125 AASP ship-to locations will receive aCommitment To Excellence program award. A perpetual award plaque will bemailed to each award recipient by the end of February. Providers with multiplelocations will receive a plaque for each eligible ship-to location. Congratulations to all our awardrecipients!A quarterly award plate or plaque will be mailed out each quarter to eligible locations that have metthe Commitment To Excellence program award criteria.AppleCare recommends that the detailed ACSE program information available via AppleCare ServiceSource be reviewed. The information includes FAQs, job aids, and webcasts that describe the ACSEprogram and provide insight into best practices for achieving high-scoring metrics. Please reviewthis material and take steps now to implement best practices to earn a Commitment To Excellenceaward for Apple's second fiscal quarter of 2008.* AppleCare, at its sole discretion, reserves the right to determine award eligibility.
